TecTrich® Refunds & Returns

OUR POLICY

We hope you love shopping with TecTrich®. Here are our refund and return policies to help make sure we meet your expectations.


REFUNDS

If you are would like to claim a refund we simply ask that you contact us with your request within 30 days of the purchase date. You can contact us by email or phone. We refund the full amount back to your card on the same day as the request is received. Please note depending on your card issuer the refunded payment can take up to 7 days to appear back in your account. We sometimes ask for goods to be returned when refunding, this is dependent on the value of the order and / or your order history, and will be relayed to you when your request is made.


COLOUR SWAPS & REPLACEMENTS

We are happy to swap colours for free, just contact us by email or phone.

We may replace or refund goods which are damaged or faulty and this is judged on a case by case basis. We reserve the right to issue a refund and not replace where we consider the claim to be fraudulent.