Customer Service

ORDER BY PHONE: 0208 087 2621

As we use a web based phone system if we have to call you back you won't see a phone number displayed.  


CONTACT US:

SUPPORT@TECTRICH.CO.UK

CONTACT FORM


DELIVERY, REFUNDS & RETURNS

We hope you love shopping with TecTrich®. Here are our delivery, refund & return policies to help make sure we meet your expectations.


DELIVERY

Standard Royal Mail Delivery orders take 2-5 days, you will receive an email upon dispatch.

Next Working Day orders received before 1.45pm Monday to Friday are dispatched the same day, after 1.45pm Monday to Friday they are sent the Next Working Day.

Deliveries occur only on weekdays except for Saturday Delivery by Royal Mail Special Delivery. Shipping and Delivery charges are subject to change, the latest prices are always displayed at checkout. Standard Royal Mail Delivery orders you place with TecTrich® after 1.45pm on Friday, all day Saturday and all day Sunday may be processed and shipped before Monday, Next Working Day orders will be shipped Monday for delivery Tuesday (except public holidays)  

 

SHIPPING & DELIVERY
SERVICE

 

 

COST  

STANDARD ROYAL MAIL DELIVERY* 

*£3.00 FOR ORDERS UNDER £20

2-5 DAYS 

FREE

 
NEXT WORKING DAY BY ROYAL MAIL SPECIAL DELIVERY ORDER BEFORE 1.45PM MON-FRI £4.99  
SATURDAY DELIVERY BY ROYAL MAIL SPECIAL DELIVERY ORDER BEFORE 1.45PM FRIDAY £8.99  
Ireland via Royal Mail international tracked 3-4 DAYS DELIVERY AIM £4.99  
Europe via Royal Mail international tracked* 5-7 DAYS DELIVERY AIM £6.99  
Worldwide via Royal Mail International Tracked** 5-7 DAYS DELIVERY AIM £9.99  

* Europe: Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Slovakia, Spain.


** Worldwide: Australia, Bulgaria, Canada, Croatia, Cyprus, Estonia, Finland, Greece, Hong Kong SAR China, Hungary, India, Japan, Latvia, Lithuania, New Zealand, Norway, Oman, Poland, Potugal, Romania, Slovenia, Sri Lanka, Sweden, Switzerland, Tunisia, Ukraine, United Arab Emirates, United States


SHOP TECTRICH® PREMIUM HAIR BUILDING FIBRES


REFUNDS

If you are would like to claim a refund we simply ask that you contact us with your request within 30 days of the purchase date. You can contact us by email or phone. We refund the full amount back to your card on the same day as the request is received. Please note depending on your card issuer the refunded payment can take up to 7 days to appear back in your account. We sometimes ask for goods to be returned when refunding, this is dependent on the value of the order and / or your order history, and will be relayed to you when your request is made.

 

COLOUR SWAPS & REPLACEMENTS

We are happy to swap colours for free, just contact us by email or phone.

We may replace or refund goods which are damaged or faulty and this is judged on a case by case basis. We reserve the right to issue a refund and not replace where we consider the claim to be fraudulent.