Customer Service

Order by Phone: 0208 087 2621

Please note; as we use a web based phone system, if we have to call you back you won't see a phone number displayed.  

 

Delivery, Refunds & Returns 

We hope you love shopping with TecTrich®. Here are our delivery and refunds & returns policies to help make sure we meet your expectations, alternatively you can always Contact Us.

 

> Delivery

Orders received before 3pm Mon-Fri are dispatched the same day, orders received after 3pm are sent the next working day.

Deliveries occur only on weekdays except for DPD Saturday delivery. Shipping and Delivery charges are subject to change, the latest prices are always displayed at checkout. Delivery time assumes orders are placed before 3pm (London, UK Time). Orders you place with TecTrich® after 3pm on Friday, all day Saturday and all day Sunday will not be processed until Monday. 

 

Shipping and Delivery
Service Coverage Cost Delivery Time
Free UK next working day delivery (spend over £20) UK wide FREE Next working day when ordered before 3pm Mon-Fri
Premium DPD or Royal Mail Special Delivery UK wide £4.99 Next working day when ordered before 3pm Mon-Fri
Saturday Delivery by DPD UK mainland only* £7.99 Saturday when ordered before 3pm Friday
Ireland via Royal Mail international tracked and signed for whole of ROI £4.99 3 - 4 days delivery aim
Europe via Royal Mail international tracked and signed for see below** £6.99 5 - 7 days delivery aim
Worldwide via Royal Mail International Tracked and Signed For*** see below*** £9.99 5 - 7 days delivery aim

* Excludes Scottish Highlands & Islands: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3


** Europe: Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Slovakia, Spain.


*** Worldwide: Australia, Bulgaria, Canada, Croatia, Cyprus, Estonia, Finland, Greece, Hong Kong SAR China, Hungary, India, Japan, Latvia, Lithuania, New Zealand, Norway, Oman, Poland, Potugal, Romania, Slovenia, Sri Lanka, Sweden, Switzerland, Tunisia, Ukraine, United Arab Emirates, United States

 

Shop TecTrich® Premium Hair Building Fibres

 

> TecTrich® Refunds & Returns Policy

We hope you love shopping with TecTrich®. Here are our refunds and returns policies to help make sure we meet your expectations, alternatively you can always Contact Us.

 

Refunds 

If you are would like to claim a refund we simply ask that you contact us with your request within 30 days of the purchase date. You can contact us by email or using the online contact form. We refund the full amount back to your card on the same day as the request is received. Please note depending on your card issuer the refunded payment can take up to 7 days to appear back in your account. We sometimes ask for goods to be returned when refunding, this is dependent on the value of the order and / or your order history, and will be relayed to you when your request is made.

 

Colour swaps / Replacements

We are happy to swap colours for free, just  Contact Us.

We may replace or refund goods which are damaged or faulty and this is judged on a case by case basis. We reserve the right to issue a refund and not replace where we consider the claim to be fraudulent.